Messaging & conversations
Meet your customers where they already are.
Connect WhatsApp, Instagram, Messenger, website chat and email to workflows that answer, qualify, route and follow up — with a person one tap away.
Illustrative interface, not an official app screen · fictional names and sample data
What you can achieve
- Enquiries get a useful first reply straight away
- Leads are captured and qualified before they go cold
- Conversations land with the right person or system
- Reminders and follow-ups go out without manual chasing
Each platform sets its own rules. We build within them and tell you up front what is possible for your account.
Hi, do you install solar panels in Leeds? Looking for a quote for a 3-bed house.
Workflow
- 1Message received
- 2Intent identified
- 3Lead qualified
- 4Routed to sales team
CRM
A person can take over the conversation at any step. Channel features depend on each platform's official API and approval.
What we build
- WhatsApp Business Platform integration
- Instagram messaging
- Facebook Messenger
- Website live chat
- Email integrations
- Automated answers to common questions
- Lead capture and qualification
- Enquiry routing and human handoff
- Appointment and demo requests
- Notifications, reminders and follow-ups
- CRM and business application integration
What each platform allows
Available through official APIs
WhatsApp Business Platform, Instagram and Messenger messaging via Meta's APIs, website chat and email. Business verification is usually required.
Needs platform approval
WhatsApp message templates, outbound notifications outside the 24-hour customer-service window, and some advanced permissions are reviewed by Meta.
Custom implementation
Routing logic, CRM sync, AI replies, unified inbox views and reporting are built for your workflow on top of the official channels.
Where this fits
After launch
We can stay on to maintain, monitor and improve what we build, under a support agreement scoped to what you need.
See ongoing supportYou bring the challenge. We'll build the system.
Whether you're launching a new product, automating customer conversations, connecting existing tools or maintaining the technology you already rely on, let's work out the right next step.